Returns & Exchanges
At iKKO, we stand by the quality of our high-fidelity audio products and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your listening experience, our team is here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the device in its original packaging, ensuring all accessories, cables, and ear tips are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing